Accessible Banking at Popular Community Bank

 
 

Popular Community Bank is committed to satisfy the financial needs of all our customers. We strive to provide a safe, dependable and inclusive banking system that provides excellent service to all our clients, including those with disabilities. The following are the different services available through our branches and call center to make banking easier and more convenient for everyone. Our Auxiliary Aids and Services include:

Auxiliary Aids & Services

Reader Services Our Bank Consultants are properly trained to read and explain important materials to customers who request assistance to open product/services or need to conduct financial transactions. Because location hours vary, we suggest that you schedule an appointment if you're requesting reader services with a bank consultant. For more information, contact your branch or call 1-888-801-4871.
Braille, Large Print or Audio CD Statements You can receive your deposit account statements in any of these formats at no additional cost. To request the service, please contact Telephone Banking at 1-800-377-0800 or visit your local branch.
Raised-line large print checks Large-print checks with raised (embossed) lines to orient by touch. The checks can be ordered for your personal checking accounts at no additional cost above the most affordable check order fee for your account.
Voice Guided ATM's Our ATM's have speech output capabilities. Courtesy earphones are available to customers upon request at our branches.
Magnifiers Magnifiers are available at our branches to help with the reading of printed materials or complete important bank documents.
Interpreter Services We provide sign language interpreters in our branches by appointment at no additional cost. If you need assistance of a sign language interpreter please contact your local branch for an appointment.
TTY/TDD Phone Numbers Customers can contact Popular Community Bank via Teletypewriter (TTY/TDD) for account information and services at 1-888-801-4871.
Telecommunications Relay Services We accept calls from relay services. To request the service, please contact Telephone Banking at 1-800-377-0800. Or call AT&T National Relay Service at 1-800-855-2880 or AT&T Spanish Relay Service at 1-800-855-2884. To access the website go to http://relayservices.att.com/content/98/Access_Phone_Numbers.html

Web Accessibility

Web Accessibility

Popular Community Bank is committed and engaged in efforts to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0.

Some of our Online Accessibility features include optimization of site code and skip navigation links to work with Screen Reader Software such as JAWS.

More Information

If you have questions, comments or concerns regarding Accessible Services at Popular Community Bank please contact our Care Center via mail, email or phone for further guidance.

Phone:

1-800-377-0800

Email:

PopularNet@bpop.com

Mail:

Popular Community Bank
Attn: Customer Care Center
P.O. Box 4906
Miami Lakes, FL 33014-8500

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